Terms of Service
Privacy & Confidentiality Policy
IPAC Protect is committed to maintaining the privacy and confidentiality of all client information, operational practices, and engagement activities.
All information shared during consultations, assessments, training sessions, or related services—whether verbal, written, or observed—is treated as confidential and will not be disclosed to third parties without prior consent, except where required by law.
To protect both our clients and our proprietary methodologies, the recording of any IPAC Protect sessions, whether conducted in person or virtually, is strictly prohibited unless prior written consent has been obtained from IPAC Protect. This includes, but is not limited to, audio recordings, video recordings, screen captures, and photographs.
Clients are expected to ensure that their staff and representatives participating in IPAC Protect sessions comply with this policy.
IPAC Protect reserves the right to take appropriate action in the event of unauthorized recording or distribution of materials.
Cancellation & Rescheduling Policy
IPAC Protect requires a minimum of ten (10) business days’ notice for the cancellation or rescheduling of any confirmed service, including training sessions, on-site assessments, and consulting engagements.
Cancellations made with less than ten (10) business days’ notice will be subject to a cancellation fee equal to 50% of the total booked service value.
For multi-day engagements or services involving travel (including but not limited to flights, accommodations, and vehicle rentals), clients are responsible for any non-refundable or already incurred expenses at the time of cancellation. Where such engagements are cancelled within ten (10) business days, IPAC Protect reserves the right to charge up to 100% of incurred costs in addition to the applicable cancellation fee.
At the discretion of IPAC Protect, cancellation fees may be applied as a credit toward a rescheduled session, provided that:
- The rescheduled service is confirmed within sixty (60) days of the original booking date; and
- The rescheduled service is delivered within that same sixty (60) day period.
Cancellations made with ten (10) or more business days’ notice may be rescheduled without penalty, subject to availability.
IPAC Protect reserves the right to modify scheduled service dates due to unforeseen circumstances, in which case reasonable efforts will be made to provide alternative dates.